Privacy Policy

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Introduction

Copeland Counselling is committed to protecting your privacy and handling personal information responsibly and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information may be collected through this website and how that information is used and protected.

Data Controller

The data controller for personal information collected through this website is:

Kathleen Copeland

Copeland Counselling

The Standard Buildings

94 Hope Street

Glasgow

United Kingdom

Email: kathleen@copelandcounselling.co.uk

Copeland Counselling is registered with the Information Commissioner’s Office (ICO).

ICO Registration Number: ZA604920

Professional Membership

Kathleen Copeland is a member of the British Association for Counselling and Psychotherapy (BACP) and works in accordance with the BACP Ethical Framework for the Counselling Professions.

Further information about the BACP can be found at www.bacp.co.uk.

Information Collected

Information may be collected when you:

* Contact Copeland Counselling by email.

* Submit an enquiry through the website contact form.

* Enquire about counselling, supervision, workshops or training.

* Subscribe to the mailing list.

The information collected may include:

* Name

* Email address

* Telephone number

* Information voluntarily included within an enquiry.

Only information necessary to respond to enquiries and provide services is collected.

How Information Is Used

Personal information may be used to:

* Respond to enquiries.

* Arrange consultations, counselling sessions or supervision sessions.

* Provide information about workshops, training opportunities or events where requested.

* Maintain appropriate professional records.

* Meet legal, ethical and professional obligations.

Personal information will not be sold, rented or shared with third parties for marketing purposes.

Website Contact Forms

This website uses the 123 Reg website platform and its built-in contact form facilities.

Information submitted through the contact form is used solely for the purpose of responding to enquiries and discussing potential services.

Please avoid including highly sensitive personal information within initial website enquiries where possible.

Workshops, Training and Mailing List

If you choose to subscribe to the Copeland Counselling mailing list, your name and email address will be used to send occasional updates regarding:

* Workshops

* Training opportunities

* Reflective practice groups

* Professional resources

* Relevant practice news and events.

Mailing list subscriptions are managed using MailerLite.

Subscriptions use a double opt-in process, meaning you must confirm your email address before being added to the mailing list.

You may unsubscribe at any time using the unsubscribe link included in every email.

Counselling Records and Notes

Where appropriate, brief counselling notes may be maintained to support safe, ethical and effective practice.

Records are maintained in paper format and stored securely in a locked cabinet or drawer in accordance with professional, ethical and insurance requirements.

Access to these records is restricted to Kathleen Copeland.

Records are retained and disposed of in accordance with professional obligations, legal requirements and applicable data protection legislation.

Confidentiality

Information shared within counselling is treated as confidential.

However, there are circumstances where confidentiality may need to be breached due to legal, ethical or safeguarding responsibilities.

These may include:

* Concerns regarding the safety or welfare of a child.

* Concerns regarding the safety or welfare of a vulnerable adult.

* Serious concerns that a person may pose a significant risk of harm to themselves.

* Serious concerns that a person may pose a significant risk of harm to others.

* Circumstances where disclosure is required by law or by a court order.

Where appropriate and safe to do so, concerns would normally be discussed with the client before information is shared.

Legal Basis for Processing

Personal information is processed under one or more of the following lawful bases:

* Consent.

* Legitimate interests.

* Performance of a contract.

* Compliance with legal obligations.

Where consent is relied upon, consent may be withdrawn at any time.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, to meet legal obligations, and to comply with professional requirements.

Mailing list information is retained until an individual unsubscribes or requests deletion.

Data Security

Appropriate technical and organisational measures are in place to protect personal information from unauthorised access, disclosure, loss, alteration or misuse.

Whilst reasonable efforts are made to ensure the security of information transmitted online, no internet-based service can guarantee absolute security.

Your Rights

Under UK GDPR, you have the right to:

* Request access to your personal information.

* Request correction of inaccurate or incomplete information.

* Request deletion of your information in certain circumstances.

* Restrict or object to processing in certain circumstances.

* Withdraw consent where consent is the basis for processing.

* Lodge a complaint with the Information Commissioner’s Office (ICO).

Further information about your rights can be found at www.ico.org.uk.

Concerns and Complaints

If you have any concerns about how your personal information is handled, or about any aspect of the service provided, please raise these directly with Kathleen Copeland in the first instance.

Many concerns can be resolved through open discussion and clarification.

If your concern relates to data protection, you have the right to contact the Information Commissioner’s Office (ICO).

If your concern relates to professional practice, information regarding the British Association for Counselling and Psychotherapy (BACP) complaints process can be found on the BACP website.

Further information is available at www.bacp.co.uk and www.ico.org.uk.

Cookies

This website may use cookies and similar technologies provided by the website platform, hosting provider or associated services.

These may include cookies necessary for the operation, security and functionality of the website.

Copeland Counselling does not intentionally use cookies to sell personal information or for intrusive marketing purposes.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Kathleen Copeland

Copeland Counselling

Email: kathleen@copelandcounselling.co.uk

The Standard Buildings

94 Hope Street

Glasgow

United Kingdom